Locations/Contact Us

Contact Us

Atlanta Area: 770-441-9235
Outside Atlanta: 1-888-441-9235
Send Us A Text: 770-441-9235
Send Us An Email: info@excelfcu.org

To report a lost or stolen card, please call the appropriate number listed below as soon as possible.

If your credit or debit card is not working, contact the credit union at 770-441-9235 or 1-888-441-9235 between the hours of 9am and 4pm, Monday through Friday. If you’re calling after hours, you may contact VISA® (for credit cards) or MasterCard® (for debit cards) at the numbers shown below for assistance; however, they may advise you to contact the credit union directly during regular business hours to correct the problem.

Visa® and MasterCard® are constantly working to reduce and guard against fraud. In the event irregular activity occurs on your account, they may attempt to contact you to verify recent activity and may not authorize additional charges until the current charges are verified. For this reason, it is very important to keep phone numbers, email addresses and other contact information up to date. If your contact information changes, please logon to NetBranch Online Banking and update your contact information online.

MasterCard Information VISA Information

5070 Peachtree Industrial Blvd.
Peachtree Corners, GA 30071

Hours of Operation: Monday - Friday 9am-4pm
Services: Full service location
Fax: 770-582-3877
Drive-thru Windows
Drive-thru ATM

Schedule Appointment

61 Forsyth St.
Suite 8B-70
Atlanta, GA 30303

Hours of Operation: Temporarily Closed
Services: Full service location
Fax: 404-524-3556
Walk-up ATM

The Atlanta Federal Center branch is temporarily closed. For assistance, please call or text (770) 441-9235.

1718 Peachtree St., NW
Suite 153
Atlanta, GA 30309
(Inside the Peachtree 25th Building)

Hours of Operation: Monday - Friday 9am-4pm
Services: Full service location
Fax: 404-881-9806
Walk-up ATM

Schedule Appointment

Atlanta Area: 770-441-9235
Outside Atlanta: 1-888-441-9235
(Select Option #1)

Card Member Services: 1-800-237-6211
Lost/Stolen: 1-800-237-6211

Written Inquiries:
VISA® Customer Service
P.O. Box 30495
Tampa, FL 33630

Nearest EXCEL Location or
P.O. Box 31232
Tampa, FL 33631

Lost/Stolen: 1-800-500-1044

Lost/Stolen: 1-800-500-1044

Travel: 1-800-842-3006
Merchandise: 1-800-854-0790

For a complete list of ATM locations, click here.

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